Service Coordinator

RESPONSIBILITIES:

• • Answer incoming service calls
  • Follow up, address, and answer customer requests
  • Order replacement parts as needed
  • Provide the highest level of customer service via phone, e-mail, and occasionally in person
  • Schedule services, coordinate with customers and maintain an efficient calendar for service techs
  • Work with internal partners to ensure the proper resources are utilized for first time completion
  • Any additional duties as assigned

Education and Experience:

• • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
  • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
  • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
  • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
  • Exceptional oral and written communication skills

Skills, Knowledge, and Abilities:

• Attention to detail
• Critical thinking
• Works well under pressure
• Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

Contact Alexandra Harszy (225) 424-1391

Email resume to: Aharszy@RbASTL.com