Service Coordinator

Responsibilities:

- Answer incoming service calls.
- Follow up, address, and answer customer requests.
- Order replacement parts as needed.
- Provide the highest level of customer service via phone, e-mail, and occasionally in person.
- Schedule services, coordinate with customers and maintain an efficient calendar for service techs.
- Work with internal partners to ensure the proper resources are utilized for first time completion.
- Any additional duties as assigned.

Education and Experience:

- Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
- Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
- Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
- Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
- Exceptional oral and written communication skills.

Skills, Knowledge, and Abilities:

Attention to detail
Critical thinking
Works well under pressure
Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

Reviews

"I loved everything about the process of my new windows. The salesman, Terry, was super nice and sweet. He made sure i ordered exactly what i wanted and gave me different options and answered all my questions. My project manager, Chase, was really helpful making sure everything was measured correctly and double checked everything. The installer, Everett and his team, were really helpful and even went to the store to get parts to make sure everything was properly installed right since we had just put new siding on as well. The office team, Michael, Karissa and many others, were so nice to talk to and helpful. Thank you all so much for your help!! We love our new windows! "

M R

May 19, 2023

"David DeFelice is our go to guy!! He made the whole experience worth it!! He was apart of the whole process came in and checked in on everything. Gave us suggestions to help make the process easier and was very understanding of our situation and concerns!! The whole process was easy! our hose looks amazing the windows are gorgeous and soooooo much better than what we had! THANK YOU RENEWAL BY ANDERSON!!!"

Jamie Delaune

May 23, 2023

"Very professional explained the windows how they were made. Explained our options for financing and made it easy. Installation was fantastic! Great group of guys. Cleanup was amazing you couldn't tell they were ever there!"

Scott Davis

May 23, 2023

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