Service Coordinator

Responsibilities:

• • Answer incoming service calls.
  • Follow up, address, and answer customer requests.
  • Order replacement parts as needed.
  • Provide the highest level of customer service via phone, e-mail, and occasionally in person.
  • Schedule services, coordinate with customers and maintain an efficient calendar for service techs.
  • Work with internal partners to ensure the proper resources are utilized for first time completion.
  • Any additional duties as assigned.

Education and Experience:

• • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
  • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
  • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
  • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
  • Exceptional oral and written communication skills.

Skills, Knowledge, and Abilities:

• Attention to detail
• Critical thinking
• Works well under pressure
• Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

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