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Service Coordinator

Responsibilities:

    • Answer incoming service calls.
    • Follow up, address, and answer customer requests.
    • Order replacement parts as needed.
    • Provide the highest level of customer service via phone, e-mail, and occasionally in person.
    • Schedule services, coordinate with customers and maintain an efficient calendar for service techs.
    • Work with internal partners to ensure the proper resources are utilized for first time completion.
    • Any additional duties as assigned.

Education and Experience:

    • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
    • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
    • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
    • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
    • Exceptional oral and written communication skills.

Skills, Knowledge, and Abilities:

  • Attention to detail
  • Critical thinking
  • Works well under pressure
  • Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

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Reviews

"I am so pleased with my new windows. They look stunning. The installers were professional and courteous. Good job!!"

Laura Newton Jones
Oct 11, 2022

"Words can’t explain on such a great job that was done. I would refer they 2 installers for any job, very professional!!!"

Kelvin Warren
Nov 10, 2022

"Start to finish renewal by Andersen did an amazing job. From the sales guy to the final call I got from the project manager. Don’t forget the cookies I got in the mail when the job was done. The windows look awesome and perform great. Thank you!"

Ruben Alvarez
Nov 3, 2022

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