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Service Coordinator

Responsibilities:

    • Answer incoming service calls.
    • Follow up, address, and answer customer requests.
    • Order replacement parts as needed.
    • Provide the highest level of customer service via phone, e-mail, and occasionally in person.
    • Schedule services, coordinate with customers and maintain an efficient calendar for service techs.
    • Work with internal partners to ensure the proper resources are utilized for first time completion.
    • Any additional duties as assigned.

Education and Experience:

    • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
    • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
    • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
    • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
    • Exceptional oral and written communication skills.

Skills, Knowledge, and Abilities:

  • Attention to detail
  • Critical thinking
  • Works well under pressure
  • Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

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Reviews

"Our experience from the salesman to the installers was seamless and fantastic. We were sold with the construction and materials of the Renewal by Andersen windows and doors. Would highly recommend this product and team of installers. Thank you for a great job! "

Jenara Stockstill Willman | Renewal by Andersen® of Southern Louisiana®
August 13, 2021

"Very friendly and professional in all the work they performed. Along with a high quality product."

Jerry Crail | Renewal by Andersen® of Southern Louisiana®

"From start to finish up front honesty with what you get and price and when they are coming to install! They communicate with you on any and everything! They even call to see if you have questions for them! The cost is up there, but either you want it cheap or you want it right! I have one more to replace and they will be replacing that one also! I highly recommend these windows!"

Audrey Lynette Martin
Jul 22, 2022

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