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It’s not just a house, it’s your home

Installation Customer Service

We know the installation of brand new windows and patio doors is a big deal. That’s why we’re bringing you Tandem™; our internal, installation-specific customer service organization.

Tandem is loaded with trained and experienced professionals who are solely dedicated to guiding you through the installation process. In short, with Tandem, you get your very own qualified installation guide (a concierge) at no additional cost.

When you buy from Renewal by Andersen, a concierge from Tandem is immediately assigned to you. Once assigned, we’ll introduce you to your concierge and, as your single-point-of-contact, your concierge will work with you throughout the installation process including:

  • Scheduling
  • Tech. measure
  • Order confirmation
  • Pre-installation
  • Installation
  • Completion
  • Follow up

So, whether you buy replacement windows, a new patio door, or both, not only will you own products of the highest quality, you’ll get installation that’s every bit as great. We understand – it’s not just a house, it’s your home.

Reviews

"I loved everything about the process of my new windows. The salesman, Terry, was super nice and sweet. He made sure i ordered exactly what i wanted and gave me different options and answered all my questions. My project manager, Chase, was really helpful making sure everything was measured correctly and double checked everything. The installer, Everett and his team, were really helpful and even went to the store to get parts to make sure everything was properly installed right since we had just put new siding on as well. The office team, Michael, Karissa and many others, were so nice to talk to and helpful. Thank you all so much for your help!! We love our new windows! "

M R
May 19, 2023

"David DeFelice is our go to guy!! He made the whole experience worth it!! He was apart of the whole process came in and checked in on everything. Gave us suggestions to help make the process easier and was very understanding of our situation and concerns!! The whole process was easy! our hose looks amazing the windows are gorgeous and soooooo much better than what we had! THANK YOU RENEWAL BY ANDERSON!!!"

Jamie Delaune
May 23, 2023

"Very professional explained the windows how they were made. Explained our options for financing and made it easy. Installation was fantastic! Great group of guys. Cleanup was amazing you couldn't tell they were ever there!"

Scott Davis
May 23, 2023

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