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It’s not just a house, it’s your home

Installation Customer Service

We know the installation of brand new windows and patio doors is a big deal. That’s why we’re bringing you Tandem™; our internal, installation-specific customer service organization.

Tandem is loaded with trained and experienced professionals who are solely dedicated to guiding you through the installation process. In short, with Tandem, you get your very own qualified installation guide (a concierge) at no additional cost.

When you buy from Renewal by Andersen, a concierge from Tandem is immediately assigned to you. Once assigned, we’ll introduce you to your concierge and, as your single-point-of-contact, your concierge will work with you throughout the installation process including:

  • Scheduling
  • Tech. measure
  • Order confirmation
  • Pre-installation
  • Installation
  • Completion
  • Follow up

So, whether you buy replacement windows, a new patio door, or both, not only will you own products of the highest quality, you’ll get installation that’s every bit as great. We understand – it’s not just a house, it’s your home.

Reviews

"They were great. The windows are beautiful. Everything was setup by appointments and each person that came did a phenomenal job. The window replacing took 2 hours max."

Shane Davis
Feb 15, 2024

"Brandon Freeman from renewal by Anderson came today to do the measuring for our new window. He did a great job of explaining the process and all of the features. His knowledge and professionalism made us feel assured that we had made the right choice. It's refreshing and a pleasure to do business with someone with such a positive attitude and is proud of the company he represents!"

patrick michon
Feb 7, 2024

"I have to say they are very concerned to please you in every way possible.Robby turner and Brendan freeman address all your needs.They came out and presented me with many different opinions.I have to say renewal by andersen have really great products.The old vinyl windows were falling apart,so i decided to spend the extra money and go quality with renewal by andersen.I would like to purchase my entry door setup from them with the quality of there product,so they will stay in touch with me.I really appreciate there service and product.RENEWAL BY ANDERSEN,is definitely the way to go!!!!!!!!!!!!!!"

Mitchell Fontenot
Feb 3, 2024

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