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It’s not just a house, it’s your home

Installation Customer Service

We know the installation of brand new windows and patio doors is a big deal. That’s why we’re bringing you Tandem™; our internal, installation-specific customer service organization.

Tandem is loaded with trained and experienced professionals who are solely dedicated to guiding you through the installation process. In short, with Tandem, you get your very own qualified installation guide (a concierge) at no additional cost.

When you buy from Renewal by Andersen, a concierge from Tandem is immediately assigned to you. Once assigned, we’ll introduce you to your concierge and, as your single-point-of-contact, your concierge will work with you throughout the installation process including:

  • Scheduling
  • Tech. measure
  • Order confirmation
  • Pre-installation
  • Installation
  • Completion
  • Follow up

So, whether you buy replacement windows, a new patio door, or both, not only will you own products of the highest quality, you’ll get installation that’s every bit as great. We understand – it’s not just a house, it’s your home.

Reviews

"Start to finish renewal by Andersen did an amazing job. From the sales guy to the final call I got from the project manager. Don’t forget the cookies I got in the mail when the job was done. The windows look awesome and perform great. Thank you!"

Ruben Alvarez
Nov 3, 2022

"Great people and a wonderful caring company."

Feb 10, 2023
Robert N

"The whole process from start to finish was great. The consultation was thorough and very helpful, including info on how to finance the windows. The install guys were polite and worked speedily, cleaning up behind themselves and always being considerate of our home. The windows look great and come with a great warranty. Overall recommend!"

Alexis H
Jan 6, 2023

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